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28 JUNE 2021


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Article from BTNews 28 JUNE 2021

Aviation Dispute scheme adds Ryanair

Ryanair has re-joined the Alternative Dispute Resolution (ADR) scheme which helps resolve disputes between passengers and airlines/airports.

This ‘free to use’ by air travellers dispute programme is recognised by the CAA.  Other participants include easyJet, Delta Airlines, TUI, Virgin Atlantic and Wizz and many overseas carriers.  The scheme also includes airports with East Midlands, Humberside and London City represented.

The list of disputes that ADR can deal with includes most of the problems associated with air travel including denied boarding; delayed or cancelled flights; damaged, lost or delayed luggage; destruction, damage or loss of items worn or carried by a passenger; problems faced by disabled passengers or passengers with reduced mobility; issues of unfair trading; pricing; misrepresentation.

One thing that ADR does make clear is that their final determination is binding on the airline. This is not so with the passenger who, if still disagrees, is free to pursue the matter via the Courts.

At the present time ADR, which is based in Milton Keynes, does not accept telephone calls.  All complaints must be dealt with via the web and it does not have an email address.


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