15 MARCH 2010
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HEATHROW EXPRESS has increased the number of airlines available for check in through its common user self-service customer check in services at Paddington Station. The new carriers are Air Canada, American Airlines, Kenya Airlines, KLM and Lufthansa, joining Delta Air Lines, Finnair Iberia and United Airlines. Still no Air France, bmi or British Airways. The customer check in services consist of three machines located below the flight information display screens at the Heathrow Express ticket office at the station. The machines are very easy to use with touch screen facilities. Customers can print their boarding pass and also view their flight information before they even arrive at the airport, helping them to feel more at ease on their way to Heathrow. Travel time from London is 15 minutes to the central area and a further six minutes to T5. Trains are also every 15 minutes. Change at the central area for T4 (Heathrow Connect). Free wireless is provided on the parts of the service which run underground, a first of its type. Over 50m people have travelled on Heathrow Express since its launch. www.heathrowexpress.com
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