Trains still criticised

RAIL PASSENGERS are still up in arms regarding punctuality, according to the watchdog group Passenger Focus.  Typically National Express East Anglia says that it is making big improvements with timekeeping but in truth customers continue to suffer delays.  Research from Passenger Focus indicates that a big problem is the word “punctuality" and what it means.  Official punctuality figures record whether trains reach their final destination within five minutes of schedule for most services and ten minutes for long distance services.  The research found that significant proportions of passengers failed to arrive on time at intermediate stations even when their trains officially counted as on time.  Thameslink, between Gatwick and Luton airports, is still under severe criticism and the parallel line from Kings Cross to Stevenage suffers even worse. www.passengerfocus.org.uk

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