18 MAY 2020


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Article from BTNews 18 MAY 2020

Singapore takes Skytrax – again

“The Awards bring some cheer into the industry at a difficult time.”

It is becoming something of a bore but for the eighth year in a row, Changi Airport (Singapore) has become the world’s best airport according to Skytrax.  No lavish ceremony this year, just a simple video presentation.

World Airport categories seem to include everything from the Best Shopping (Heathrow – but does not say which terminal), Cleanest (Tokyo Haneda), to most improved (Paris Orly, and not before time).  But why “Best Airport Staff in China? (Guangzhou).

Here is a list of overall categories, but there are sub-divisions in certain groupings:

Airport Rating 1-100
Best Airport Hotels
Best Regional Airports
Best Domestic Airports
Best Airports by Region
Best Airports by passenger Numbers
Best Transit Airports
Best Airport Terminals
Best Low-Cost Terminal
World’s Cleanest Airports
Best Airport Staff
Best Airport Shopping
Best Airport Dining
Best Airport Immigration
Best Airport Security
Best Baggage Delivery
Best Airport Leisure Amenities
Best Website and Digital Services
Best PRM and Accessible Facilities
Most Improved Airports

Edward Plaisted, CEO of Skytrax said: “The annual survey and awards finalisation was all completed this year in March, but due to Covid-19 the awards event scheduled for 1 April Paris was cancelled. Having deferred the award announcements for nearly six weeks, we felt it was now right to try and bring some cheer into the airport industry in these difficult times.”


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