8 JULY 2019
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Keeping up the pressure on its transatlantic rivals, Delta Air Lines last week detailed its forthcoming service improvements in its new-look international Main Cabin, the carrier’s name for Standard Economy.
It follows news of other enhancements in the Delta One, Delta Premium Select and Delta Comfort+ cabins on the Boeing B767-400 fleet (BTN last week) and is headlined by a new food and drink service including free “welcome aboard” cocktails.
Beginning in November, the service will also offer passengers hot towel service and mix-and-match menu options for starters and mains as Delta pursues a policy of what it calls “differentiating” its Main Cabin service.
Senior vice-president for inflight service Allison Ausband said: “This is about investing in every single customer who chooses Delta, no matter where on the aircraft.
“The thoughtful touches throughout the new Main Cabin were designed by flight attendants with one goal in mind: delivering an exceptional experience our customers will rave about and our team is proud to deliver.”
Delta says the new ideas are designed to give the feeling of dining in a favourite restaurant. Passengers on more than 700 flights where the cabin has been tested over the past year have given the move high marks, the airline added.
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