26 MARCH 2018
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London’s High Court won praise last week from Ryanair after a ruling upholding the airline’s policy of communicating with, and paying €261 compensation directly to, its consumers.
The court dismissed an application by Bott & Co Solicitors Ltd, described by Ryanair as “a claims chasing firm”, to indemnify it for any fees it cannot recover from customers who have been paid compensation directly by Ryanair.
Judge Edward Murray, presiding over the case, said Ryanair had established “a straightforward and easy-to-use process” for passengers to make flight delay compensation claims, online or by correspondence, without the assistance of a third party”.
Ryanair, whose chief marketing officer Kenny Jacobs welcomed the verdict, followed the case by calling on customers with valid €261 compensation claims to submit claims directly to Ryanair and “avoid” claim-chasing firms.
The airline identified Bott & Co, Fairplane, Hayward Baker, Sky Legal, Flightright and Flight Heroes as companies which Ryanair said can deduct more than 40% of a €250 claim in fees.
Ryanair noted it had established, as part of its 2018 Always Getting Better plan, a dedicated claims team to process all valid applications for compensation within an industry-leading period of ten working days.
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