Lufthansa crew on iPad

All 20,000 cabin crew at Lufthansa are being issued with iPad Minis over the next few weeks as another step in the airline’s year of digitisation. Each pad, known as a cabin mobile device (CMD), has an app giving fast access to seating plans and other passenger information.

Another part of the digitisation programme, the Electronic Flight Bag, has been in operation since the beginning of 2015 and is used by 4,300 pilots for flight planning and operations. 

Cabin crew managers received tablets at the same time and this is now being extended to include all cabin crew as a result of positive feedback.

Lufthansa says staff will be able to access all the data they need to work on board, to access important service manuals and service schedules, and view easily any changes in plans. 

“The CMD heralds a new way of ‘paperless’ working and simplifies existing processes so that staff have more time for customers,” a company spokesman said. “Moreover, it significantly improves communication with the personnel on board.

He added: “Employees with no fixed workplace will also soon be equipped with mobile devices so they may meet the needs of customers in an even better and more personalised way.”

www.lufthansa.com

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