5 JUNE 2017
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Wide-ranging updates to transcontinental services “to provide the same level of service as on international routes” were announced last week by United Airlines as the carrier moved to counter recent bad publicity.
The changes, from 1 July, include adding Boston – San Francisco to the premium transcontinental route network, upgrading meal service and amenities for Business Class passengers and adding free hot meal and drinks service for those in Economy Plus.
Marketing vice-president Mark Krolick said: “We routinely see high demand for travel between the US east and west coasts and we want to provide the same level of quality typically reserved for international routes.
“This includes all flat-bed seating in Business Class and industry-leading dining for Economy Plus. Our updated transcontinental service not only connects passengers between four of the US’ largest markets but also to the best food, drinks and amenities from these cities.”
“Flying between Boston or the New York area and the west coast can be akin to flying from the east coast to Europe, and we want to provide a satisfying and unparalleled meal in our Economy cabin.
“This enhancement to Economy Plus is our first step toward a premium Economy offering for our customers.”
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