1 MAY 2017


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Article from BTNews 1 MAY 2017

New rules for United

Compensation for denied boarding of up to US$10,000 is among a package of ten new measures announced by United Airlines last week to counter weeks of bad publicity after the forced removal of a passenger from flight 3411 on 9 April (BTN 17 April).

The airline said it would now commit to limit use of law enforcement to safety and security issues only, while also not requiring customers seated on an aircraft to give up their seat involuntarily unless safety or security was at risk.

At the same time, it said it would increase "customer compensation incentives" for voluntary denied boarding to $10,000, while establishing a team to advise agents on alternative ways to enable passengers to reach their final destinations.

United said it would also ensure crews were booked on to a flight at least 60min before departure, and is creating an automated system for soliciting volunteers to change travel plans and reduce the amount of overbooking.

CEO Oscar Munoz said: “Our customers should be at the centre of everything we do and these changes are just the beginning of how we will earn back their trust.”


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vernon Lightbody, Douglas IM2 1PQ

Perhaps this will be a lesson to all airlines that the customer (our passenger) is the most important person. Without them there would be no planes able to fly. Take care United this is the worst publicity a company could get. It was seen world wide not just the States