Article from BTNews 5 DECEMBER 2016
Southend's new help scheme
Passengers with hidden disabilities who may require additional support are benefiting from a new help scheme introduced at the weekend by Southend airport.
Blue wristbands are now available for the passengers and their families to wear as a “subtle sign” to airport staff that additional support or help may be required.
Glyn Jones, chief executive of airport operator Stobart Aviation, said Southend had consulted local and national charities and monitored the success of similar voluntary schemes at other UK airports.
“We wholly recognise that for some of our customers the airport itself can be a challenging environment,” he said.
“When you have a hidden disability, such as autism, dementia or are sight or hearing-impaired, the unfamiliar, bustling and occasionally noisy surroundings can become a little overwhelming.
Jones said staff had been trained to operate the scheme so that “from check-in to departure gate, we are now able to provide even greater assistance and understanding for passengers with a range of needs”.
The wristbands are offered to passengers and families and carers on a voluntary basis and are free. Customers who require assistance can also approach a member of staff to help them.
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Michael carrivick, United Kingdom
Great idea, and would be great if idea caught on eg recognised at the other end of the flt ex Southend!