Lufthansa clears baggage

Baggage mishandling has long been a thorn in the side of the airline industry and while big improvements have been made in recent years – SITA’s 2015 Baggage Report highlighted a 61.3% reduction in the mishandled bags rate since 2007.   There is still a long way to go to completely ease the anxiety passengers feel while waiting at the baggage reclaim belt.

New products, such as baggage trackers and permanent electronic bag tags, have raised hopes that baggage handling can be further optimised in 2016 and one airline in particular is making a concerted effort in this area.

Lufthansa is the launch customer of the RIMOWA Electronic Tag, which it says is the first fully integrated mobility solution for luggage, featuring an embedded digital bag tag that can be updated using a smartphone.  It has also introduced home-printed bag tags and baggage receipts, as well as a tracker which can be used on a mobile phone.  Lufthansa says there is more to come this year, such as baggage belt and delivery time notifications, mobile lost & found services, and instant compensation as part of a wide reaching effort to empower passengers and improve the baggage experience.

In 2016, Lufthansa will roll out more baggage innovations, including a “touchless bag drop” system. www.lufthansa.com

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