18 JANUARY 2016


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Article from BTNews 18 JANUARY 2016

CAA to investigate Edreams & Opodo

Ryanair has welcomed the UK Civil Aviation Authority (CAA) investigation into screenscraping websites, eDreams and Opodo, which, its says continue to mislead consumers by advertising non-existent Ryanair fares

Ryanair launched High Court proceedings against both eDreams and Google last December, in an effort to stop them misleading consumers by advertising false Ryanair fares. Similarly Opodo, which is owned by eDreams Odigeo, is now using the same Google adverts and misleading subdomain.

The CAA is currently investigating the “website and pricing practices” of eDreams and Opodo in relation to a number of issues “concerning price transparency” and said it would continue to monitor such websites “to ensure that consumers are not misled and have access to comparable information on prices”.

The UK Advertising Standards Authority (ASA) has also published a ruling upholding a complaint against Opodo relating to misleading advertising and pricing and asked for this decision to be extended to cover the eDreams website.

Ryanair says it has no issue with online travel agents who display Ryanair’s low fares in a transparent manner, and already has a number of licencing agreements in place with sites such as SkyScanner, Trip Advisor, Momomdo and Dohop.  Likewise with Google selling ad space, provided it is done so in an honest and transparent manner.    www.ryanair.com

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