11 JANUARY 2016
© 2022 Business Travel News Ltd.
The London Evening Standard reports that a passenger, Wayne Herbert from North London, is suing British Airways after a rucksack fell out of an overhead bin prior to take-off. He was immediately deplaned and assessed by a paramedic, but was not taken to hospital. He took a flight the next day.
However, ever since the “traumatic” incident Herbert has claimed he is still feeling anxiety and has instructed solicitors after “derisory” compensation offers of first air miles then £500.
He added: “Passengers sitting in the row behind were trying to load too much luggage into the overhead and dropped a bag on my head. It bashed me on the top of my head, and has given me a whiplash injury.
“I was offloaded, based on BA’s telephone medical advice, and flew the following day. But they have been awful in sorting this out for me, and I’m now taking legal action. They also did little to help me get home comfortably.”
For airlines this is a difficult one. The cabin crew are always busy as passengers come on board, and travellers try to help. But it can go wrong. Who is responsible? www.ba.com
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