21 DECEMBER 2015
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Airlines have been urged to sign up to the Aviation Ombudsman’s alternative dispute resolution scheme in the face of expected heavy delays over the Christmas period.
The call comes from a Which? analysis of flight data which the company says reveals December is the worst month for flight disruptions.
Which? Says the figures show 3.5m passenger journeys were delayed by 15 minutes or more last December, with 96,000 delayed by three hours or more. ABTA says some 4m people from the UK are expected to travel abroad over Christmas.
Which? said its analysis showed the worst UK airports for proportion of flights delayed by three hours or more in the year to August were Gatwick (23,862 passenger journeys delayed), Bristol Airport (3,783) and Liverpool John Lennon (2,425).
Executive director Richard Lloyd said: “As part of the Denied Boarding Regulations, passengers are able to claim compensation for flights that are cancelled or delayed by three hours or more.
“But people have told us some airlines are not providing support or information to passengers on how they can claim. We want to see all airlines signing up so passengers are assured they will get compensation.” www.which.co.uk
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