28 SEPTEMBER 2015

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Article from BTNews 28 SEPTEMBER 2015

Compensation rule shock

Airlines are bracing themselves for a possible flood of lawsuits after the European Court of Justice (ECJ) ruled that airlines can no longer use technical faults as a reason for refusing to pay compensation to delayed passengers.

Issuing judgment in a case against KLM, the court said unexpected technical problems can no longer be counted as an ‘extraordinary circumstance’.

EU rules say passengers delayed by at least three hours, or whose flights are cancelled, can claim up to €600 (about £434) each, except in the case of ‘extraordinary circumstances’ outside an airline’s control.

Airlines have argued that technical faults should be considered in this category, but the ECJ has now ruled this is not so. The ruling cannot be appealed.

The KLM case was brought by a passenger whose flight was delayed by 29hr because of what the airline said were two faulty components on the aircraft.

KLM said the delay was out of its hands as the parts were within their recommended lifespan and the manufacturer hadn’t warned which defects may arise once the components reached a certain age.  

However, the court said technical faults, even those caused by unexpected events, are inherent in the normal exercise of an airline's activity.   www.google.co.uk/#q=european+court+of+justice

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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


Richard Dawnay, Ryde

May I suggest to the ECJ that they leave aviation technical issues to those who know what they are talking about - the aviation people. I am only interested in safety and never would I claim a penny back because a flight has been delayed, or cancelled, due to a technical issue.


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