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14 SEPTEMBER 2015

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Article from BTNews 14 SEPTEMBER 2015

Flight tag printing

Maybe other airlines already offer the service, certainly Royal Caribbean Cruise Line does (see in this issue) with all paperwork sent via email.

SWISS travellers departing from Zurich can now print their tags for their checked baggage before they leave home.  This check-in innovation enables the traveller to obtain all the flight documents needed before leaving home thus making the airport procedure even easier. 

The print-at-home baggage tag option is now available for any SWISS flight from Zurich, including onward connections (but excluding codeshare flights).  SWISS claims to be the first network airline to extensively offer its customers this convenient travel option.  All existing baggage allowances remain unchanged.

The new facility enables the traveller to print out up to four baggage tags during the web check-in process.  They also receive an additional confirmation of these, along with their boarding pass.

The new print-at-home tags are produced in A4 format, and can then be inserted into a transparent plastic pouch which is attached to the bag. The pouches are available free of charge at any SWISS airport desk, and can be re-used for all future flights. On arrival at the airport, the registered and tagged baggage can then be handed in either at the self-service bag drop machine or at any staffed bag drop desk.  www.swiss.com

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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


Keith Wallis, Singapore

I may sound like a Luddite traveller but I would question the assertions that it makes airport procedures even easier and it's a convenient travel option. I'd like to know if there have been any studies measuring how 'convenient' this and other measures like self service check-in are for passengers. In my experience these changes are all about cost saving for airlines. My experience of self service check-in is deliberately limited - the system I used - at BA - was confusing and cumbersome and I still had to queue to check in my luggage - the whole process took far longer than conventional checking in. I pledged never to use it again - similarly for online check-in which had its own challenges. The fact BA at Heathrow gave no option except to use one of the self-service kiosks was just another reason not to use them. That may have changed since then


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