Virgin Trains upgrades

Always seemingly the most innovative of Britain’s rail operators Virgin Trains West Coast has launched new services for customers through a brand new website which includes a seat selection system. 

Called ‘Seat Planner’ the feature displays the carriage plan so that customers can choose the seat that suits them – whether it is near the on-board shop, next to a window or close to a luggage rack.  Its East Coast partner has also introduced a similar system called 'Meet Seat'.

In another industry first, Virgin Trains is giving customers the ability to simplify travel plans and plot their whole journey, door-to-door, rather than just station-to-station. Customers will no longer have to fret about getting to the station or finding their destination on the other side – the service will do all the hard work for them through Google Maps.

Easy to use, interactive station maps and full departure boards are being implemented, on top of 360˚ tours of stations through Google Streetview – customers can see exactly where the amenities are in their local station at the click of a button. The site also shows off all the best attractions and offers surrounding Virgin Trains’ stations, so customers will never be at a loss for something to do.  www.virgintrainseastcoast.com   www.virgintrains.co.uk

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