Lufthansa in-flight service

Business Class passengers on Lufthansa long haul flights last week were able to experience what the airline calls “a restaurant style service”, its latest innovation to wean clients away from competing airlines.

To ensure a smooth introduction the product had been trialled on the airline’s Airbus A380 routes to New York (JFK) and Miami from Frankfurt with special service training courses for around 4,500 flight attendants running since May this year.

After the flight attendants have welcomed 'their' guests on board in person and by name, they take their orders and once ready to serve the meal set the table with ceramic crockery.  Meals are then offered directly from the galley.  Trays and flight trolleys are replaced by service plates.

The new service has been launched on A380 routes to Houston, Johannesburg, Los Angeles, Miami, Delhi, New York (JFK), Beijing, San Francisco, Shanghai, Seoul and Singapore.  The service will then be introduced on flights with the Boeing 747-400 and 747-8 from Frankfurt on 1 October and the Airbus A340 fleet from Frankfurt and Munich to Asia and the Middle East on 25 October.  www.lufthansa.com

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