10 AUGUST 2015


Readers are invited to add their comments to any story. Click on the article to see and add.


BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.


Email this Page

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
© 2020 Business Travel News Ltd.

Article from BTNews 10 AUGUST 2015

Lufthansa in-flight service

Business Class passengers on Lufthansa long haul flights last week were able to experience what the airline calls “a restaurant style service”, its latest innovation to wean clients away from competing airlines.

To ensure a smooth introduction the product had been trialled on the airline’s Airbus A380 routes to New York (JFK) and Miami from Frankfurt with special service training courses for around 4,500 flight attendants running since May this year.

After the flight attendants have welcomed 'their' guests on board in person and by name, they take their orders and once ready to serve the meal set the table with ceramic crockery.  Meals are then offered directly from the galley.  Trays and flight trolleys are replaced by service plates.

The new service has been launched on A380 routes to Houston, Johannesburg, Los Angeles, Miami, Delhi, New York (JFK), Beijing, San Francisco, Shanghai, Seoul and Singapore.  The service will then be introduced on flights with the Boeing 747-400 and 747-8 from Frankfurt on 1 October and the Airbus A340 fleet from Frankfurt and Munich to Asia and the Middle East on 25 October.  www.lufthansa.com

Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

No one has commented yet, why don't you start the ball rolling?

Add your comment

First Name
Email Address
Company (Not obligatory)
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.