13 JULY 2015


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Article from BTNews 13 JULY 2015

Disruptive passenger invoiced

Leeds-based leisure airline, Jet2.com, has issued disruptive passenger, Grant Marshall, with an invoice for £4,809 for additional costs incurred in diverting its aircraft following his offensive behaviour on-board a flight to Alicante in May.  The action has been well supported by the airline industry.
The airline’s Onboard Together programme, launched last month to take a zero tolerance stance against increasingly disruptive conduct associated with air travel, came into full force as the company tracked down the drunken and unruly client.  An invoice of almost £5,000 to cover the costs of his unacceptable behaviour has now been issued.  He has also been given a lifetime ban and Jet2.com is intending to prosecute him for the disruption caused.
Mr Marshall was one of a party of 14 who, on a flight from Leeds Bradford Airport to Alicante on 29 May 2015, was asked numerous times to stop consuming alcohol, presumably purchased at duty-free, using foul language and threatening behaviour.  Due to his unruly actions, which are becoming a serious issue for the travel sector as a whole, the aircraft captain diverted the flight to Toulouse to protect the safety of the passengers and crew.  He was off-loaded and handed over to the police authorities.   www.jet2.com

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