18 MAY 2015
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American Airlines will begin uniting its reservations platform with US Airways from July, setting a three-month timeframe for a data migration process other merged carriers have struggled with.
American Airlines Group, formed by what was in effect a reverse takeover in 2013, said that from July it will transfer about 10% of reservations booked on US Airways to American's existing reservations platform. The move will set in motion a transfer of the remaining US Airways reservations to American over a period of about 90 days.
Passengers who try to book on the US Airways website after the 90 days will be redirected to American's website. Customers already ticketed on US Airways for July and beyond will receive an email with a new American flight code.
American earlier this spring added US Airways frequent flyer scheme to its AAdvantage product.
The timeline fits within the company's earlier pledge to complete the migration this year.
By contrast, United Continental flipped the switch on both reservations and frequent flyer systems in a single day, which led to customer service delays.
To finish integrating the two airlines, American must reach joint collective bargaining agreements with several more work groups and combine technical systems related to flight movement and dispatch. www.aa.com
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