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20 APRIL 2015


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Article from BTNews 20 APRIL 2015

Virgin Trains and lost luggage

Is the end of lost bags on the railways about to end?  Virgin Trains is launching a trial of an innovative new service that could spell the end of missing luggage.

The introduction of HomingPIN™ to Virgin Trains marks the first time in the world that a railway operator has adopted the lost property recovery system to reunite customers with their belongings.

Up to 1,000 Virgin Trains’ customers are to take part in a trial, with each receiving a unique PIN code to register on, together with a phone number and email address, which are never shared. Customers also receive a luggage loop, key ring and a set of labels – each with their unique code printed on – which can be attached to their possessions.

If a lost item is found by a member of Virgin Trains staff or member of the public, they simply enter the PIN code on the website, which is then matched back to the owner.  A text message or email alert is then sent to the property’s owner.

The service will be available for those who contact Virgin Trains directly by calling customer relations on 03331 031 031 and will also be offered as a trial to JourneyCare customers, who have mobility impairment or other disabilities.

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