2 FEBRUARY 2015
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A poll of UK rail customers has placed Heathrow Express at the top.
Passengers participating in the autumn 2014 National Rail Passenger Survey (NRPS), by Passenger Focus, gave the airport rail service an ‘overall satisfaction’ rating of 94%. This compares very favourably to a national average of 80%, and a London & South East average of 80%.
Fraser Brown, Commercial Director for Heathrow Express, said: "
“We’re pleased to have achieved the best ‘overall satisfaction’ rating from customers two autumns running. Our challenge now is to improve it still further.
“This result reflects in particular the commitment and dedication of our customer-facing colleagues, who continue to deliver an exemplary service despite increasingly frequent disruptions due to ongoing engineering works.”
The Heathrow Express operates four trains per hour from T5 to Paddington stopping at the Heathrow Central. The first train leaves at 05:07 and the last 23:42. From London it is 05:10 and 23:25. The train takes 15 minutes to Heathrow Central and a further six minutes in total to T5. By 2019 it will face competition from Crossrail (in effect the current Heathrow Connect), whilst a slower service will probably offer quicker routing to the West End and City. T4 passengers need to change at Heathrow Central for a free shuttle. www.heathrowexpress.com
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