5 JANUARY 2015
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How long before all hotels globally offer wi-fi unconditionally for free? The sustained campaign by Business Travel News and others is now really beginning to have an effect with Hyatt Hotels the latest announcing plans to offer internet access at all its properties worldwide, beginning in February.
Guests will be able to access free wi-fi on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces.
The chain already offers wi-fi at no charge to guests in several of its brands and to elite members of the Hyatt Gold Passport loyalty programme. The move expands free wi-fi across all brands. Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium wi-fi service.
“Internet connectivity is no longer an amenity. It has become an integral part of travellers’ daily lives and a basic expectation,” said Kristine Rose, Vice President of brands for Hyatt. “Today, people consider smartphones just as important as their car, and more important than television or coffee. Travellers feel out of sync with their lives when they can’t freely connect. Giving free wi-fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends and family." www.hyatt.com
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