10 NOVEMBER 2014
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Improving passenger processes at the airport is the number one information technology (IT) investment priority of airports around the world and nearly half (47%) rank passenger and airport security as their top priority, according to the 2014 SITA/ACI Airport IT Trends Survey, which has now been published.
This annual review of the world’s airports shows the focus on the ‘Connected Traveller’ with investments in IT infrastructure and services that give passengers more convenience, control and a connected experience. Self-service and mobile options are key areas of investment with more than 80% of airports planning a project in these areas over the next three years.
Francesco Violante, CEO of SITA, said: “This is the age of the connected traveller with nearly all passengers carrying mobiles, tablets and other devices. It is vital that airports invest in the infrastructure to support the changing expectations of these passengers. This year’s survey shows that the majority of airports globally are investing more in new technologies and mobile services for passengers in an effort to improve passenger processes and satisfaction.”
According to the survey, by 2017 nearly three-quarters of airports expect the majority of their passengers to use self-service check-in. Common-use kiosks continue to be popular, with 60% of airports planning to increase their numbers for check-in and other uses. www.sita.aero
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