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Article from BTNews 29 SEPTEMBER 2014

AMEX management platform

American Express Global Business Travel has announced the launch of First from AMEX, a premium travel management platform which provides a premium personalised service to business travellers.

First is a new solution for business travellers and executives which provides them the end-to-end experience they deserve – from personalised business trip planning, to continuous monitoring and anticipation of traveller needs, to proactive care while travelling.

The foundation of this solution is the elite team of expert travel counsellors and the next-generation technology supporting them.  The advanced technology powering First immediately identifies a caller by any of his or her phone numbers and ensures the travel expert has all relevant information and preferences necessary to anticipate and address the traveller’s needs.

Joanna Macleod, Senior Vice President, Global Service Delivery, American Express Global Business Travel, says: “Our customers are constantly on the move, some travelling up to 40 times a year or more.  These ‘next generation’ travellers want 24/7 access to dedicated travel counsellors who really know them.  First provides access to a single, dedicated team of deeply experienced travel specialists who are available any day, any time, no matter where the traveller is located, and who can take all those unique traveller preferences into account without ever having to ask the same question twice."   www.amexglobalbusinesstravel.com

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