1 SEPTEMBER 2014

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Article from BTNews 1 SEPTEMBER 2014

United self-tagging

There used to be a time when petrol (gas) was provided by an attendent.  Now for the most part it is self-service.

The same is happening with the airlines.  United has quietly rolled out self-service bag-tagging at Chicago O'Hare.  American has been offering the service at O’Hare, America’s second busiest airport for over a year.  In the United ticket lobby at O'Hare, 24 kiosks are equipped not only to check in passengers and issue boarding passes but can also now dispense self-adhesive luggage destination tags.

Customers affix the tags to their bags, as per instructions on the screen and on the back of the tags. They then drop off the bags with an agent in a line adjacent to the kiosks but separate from the traditional check-in line. The agent will then weigh the bag and verify passenger identification before customers head to catch their flights.

The airline says self-tagging allows United "to reduce our lines and the wait time for customers."

The process has worked for American Airlines at O'Hare. Some 10,000 customers a week are using self-tagging, leading to an average time savings of 55% said American spokeswoman Leslie Scott.

"Our customers have told us they appreciate the flexibility that the self-tagging kiosks offer," she said.  www.united.com

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