Guide Dogs at Heathrow

Heathrow is to partner with the charity Guide Dogs to help train young puppies in their future role.

On average, 70,000 to 90,000 passengers requiring special assistance travel through Heathrow per month.  The airport is building on the legacy left by the London 2012 Olympic and Paralympic Games and is working with a range of charities to better understand how to help passengers with reduced mobility.

The improvements included clearer way-finding signs, more signage in Braille, to improved staff training to help meet each individual need.

Dave Kent, who is blind, explains: “'An airport can be a challenging environment for anybody, if you are blind or vision impaired it can be doubly so.  Having airport staff trained and ready to offer assistance in the appropriate manner can make the difference between a journey that is average to one that is both slick and highly supportive. It’s a win-win."  www.guidedogs.org.uk

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