Norwegian delays

Angry Swedish passengers are taking embattled Norwegian Air to court in a string of looming legal claims over their rights to compensation for delays and cancellations.

Norwegian has consistently blamed the travel disruptions hitting its new intercontinental routes on Boeing 787s, but a Swedish attorney specialising in aviation issues believes Norwegian must assume responsibility as well.

Norway’s News in English  daily has been monitoring the situation.

Bjørn Kjos, CEO of Norwegian, has consistently refused to compensate passengers for most of the delays on its Dreamliner services.  Now Kjos is being legally challenged.

“No airline we’ve had anything to do with has treated its passengers so badly as Norwegian,” attorney Stephan Eriksson of the Swedish law firm Liman & Partners told newspaper Aftenposten. “We actually have had better experience with the much-criticised Ryanair.”

The first of 10 "cases in principle" will shortly come to court.

At least three of the Scandinavian budget carriers’ US flights to/from Gatwick have suffered delays of more than 40 hours. 

The problem is that Norwegian is stretched with just seven 787s in service and some very long routes from Europe including Bangkok and Los Angeles.  With technical delays the airline has two choices.  Charter in another operator or fix the problem themselves.  Either way the solution is expensive.   www.norwegian.com

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