Friendly Frankfurt

Passengers passing through Frankfurt Airport can now book a new escort service called 'My Airport Guide'.  Specially trained employees meet passengers – for example, at the long-distance train station – and go with them to the check-in counter while taking care of their luggage.  They then accompany the passengers through the security check and, if desired, all the way to the gate.

The guides are also available to assist passengers arriving by air (both those whose final destination is Frankfurt and transit passengers).  They can escort travellers to a lounge or help them obtain tax refunds.

The service can be booked until 48 hours before passengers arrive at Frankfurt Airport.

There are two versions. The 'Welcome Service' collects departing passengers at the taxi stand or the regional train station and accompanies them to the check-in counter.  Passengers arriving by air are met at the baggage carousel and taken to a train or taxi.  The 'Welcome Service' costs €30 for two persons.  The other 'Guide Service' takes passengers through the security checks all the way to the gate or vice versa.  This for two costs €60.  The guides speak German and English.  Arabic, Mandarin and Russian are also available.  myairportguide@frasec.de   www.frankfurt-airport.com

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum