Food dropped on ba flights

BRITISH AIRWAYS is to cut back on its offerings to passengers, the airline making no official announcement but responding to leaks, presumably from disgruntled staff.  However it emphasized that it is a full service carrier and will continue to offer complimentary food and drink to all customers.  With the new catering arrangements breakfast will be served on all flights.  There will be no further meals unless the flight is over 2hr 30min.  In-flight tuck boxes go on flights under ten hours, pretzels are removed as is canapés, Jacobs Crackers and chocolates from First; removal of hot towels in Club Europe; removal of the long haul second service deli box, substituted with a sandwich offering; replacing the water bottle on the World Traveller tray to a small water cup.  Rival bmi responded in the name of Peter Spencer, Managing Director: “At bmi, as a contrast, we will continue to offer our customers a choice of catering plus outstanding value fares and the best customer service in the industry.  Every airline has to operate cost effectively but we don’t believe stripping away customer benefits is the right strategy.” www.ba.co.com www.flybmi.com

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