17 JUNE 2013

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Article from BTNews 17 JUNE 2013

CAA helps overcharged passengers

British holidaymakers can now check the cost of any extra fees they might have to pay both their airline and airport, thanks to the UK Civil Aviation Authority’s (CAA) online fees and charges comparison tables.

Covering the top 22 airlines operating in the UK, the CAA’s airline fees and charges comparison table helps passengers to easily see how much airlines charge for services such as allocated seating, in-flight meals and hold baggage.  It means passengers can choose the flight that suits them best, safe in the knowledge they are fully aware of the additional costs they may have to pay.

As well as comparing airline fees and charges, passengers can now also do the same for 31 UK airports.  The CAA’s new airport fees and charges table includes information about the compulsory charges passengers might have to pay such as airport development fees, as well as optional charges for services like using express security lanes.

Where fees and charges are not optional extras but unavoidable, for instance with fuel surcharges, they must by law be included in the price of the ticket at the start of the booking process and therefore clear to consumers. www.caa.co.uk

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