19 NOVEMBER 2012


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Article from BTNews 19 NOVEMBER 2012

United First

United Airlines has launched a new turn-down service for customers seated in United Global First, offering travellers an added touch of luxury and a better sleeping experience on long haul flights.

Whilst some destinations from the UK regional points and Europe are operated with United BusinessFirst, on flights from Heathrow to Chicago O’Hare, Los Angeles, San Francisco and Washington Dulles the airline offers a three-class cabin with United Global First, United BusinessFirst and United Economy.

“Throughout their travel experience, our Global First customers expect the highest level of service”, said Mark Bergsrud, United’s Senior Vice President of Marketing. “The new turn-down service offers customers even more comfort, enabling them to arrive at their destinations refreshed and ready to go”.

Customers seated in United Global First experience a higher level of privacy and comfort, priority airport services and more-personal attention.  In United’s three-cabin aircraft, United Global First suites offer flat-bed seats, additional storage compartments, a multi-course meal with fine wines and noise reduction headsets.  On most aircraft, United Global First suites also offer laptop power, USB ports and personal on-demand entertainment.

United recently upgraded the airline’s United BusinessFirst product (ie Business Class), offering customers an elevated Business Class service, including an additional entrée option, expanded wine selections, improved in-flight entertainment and new amenities. www.united.com

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