8 OCTOBER 2012

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2019 Business Travel News Ltd.

Article from BTNews 8 OCTOBER 2012

British Airways US problems

The US Department of Transportation (DOT) has fined British Airways US$250,000 for what it calls “deceptive and unacceptable” passenger treatment.  The issue is over advertising and the way that mishandled baggage is dealt with.

“Consumers deserve fair treatment from airlines when it comes to price advertising and being reimbursed for lost, damaged or stolen baggage.  To surprise consumers at the last minute of the purchase process with additional unadvertised costs is deceptive and unacceptable”, US Transportation Secretary Ray LaHood said.  “At DOT we will continue to make sure airlines treat their customers with the respect they deserve”.

DOT’s Aviation Enforcement Office found that British Airways violated a number of the Department’s original price advertising requirements that were in place prior to the strengthened full-fare advertising rule that took effect in January 2012.  The carrier promoted award travel in emails and on websites without providing disclosure of taxes and government fees through a hyperlink or other appropriate method.  It also failed to include carrier-imposed charges, such as fuel surcharges, in the prices.

British Airways also violated the Montreal Convention aviation rules, by its stated policy not to pay compensation for loss, damage or theft from checked baggage of certain fragile or valuable items. www.dot.gov/briefing-room

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.
www.btnews.co.uk