19 MARCH 2012


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Article from BTNews 19 MARCH 2012

New Era for Heathrow Express


Prior to the introduction of revitalised trains in April Heathrow Express has unveiled the result of a £16m investment well in advance of the London Olympics where it will play a vital role in transporting competitors, the Olympic family, and visitors to and from central London.  Now in its 15th year it has carried 60m passengers since its launch.


Stepping into a 'New Era' which will see a new brand, corporate colours, staff uniforms and a refurbished higher specification rolling stock.  The project, which has taken three years from commission to roll out, was borne from extensive customer focus group and staff research.


With partners including Siemens, Designhouse, Interfleet, Axminster and No Uniform the project has been steered by the senior management team at Heathrow Express, the final stages overseen by Managing Director Keith Greenfield who joined from BAA in November 2011.


Heathrow Express was launched in 1998 and carries an average of 16,000 passengers a day, between Heathrow and Paddington. It is the fastest rail link from central London to the airport, taking just 15 minutes to and from Heathrow Terminals 1 & 3, 25 minutes to Terminal 4 and 21 minutes to Terminal 5.  The new train launch is due 26 April. www.heathrowexpress.com


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