3 OCTOBER 2011


Readers are invited to add their comments to any story. Click on the article to see and add.


BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.


Email this Page

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
© 2020 Business Travel News Ltd.

Article from BTNews 3 OCTOBER 2011

Cabin Attendants with iPads

The use of iPads instead of traditional paper training manuals will ensure that staff will always be able to access the latest information wherever they are and cut down on printing and distribution costs for the airline.  The three training manuals currently provided weigh over 2kgs, compared to the lighter and slimmer 0.7kg iPad.  The traditional training manuals had to be updated and reprinted several times a year but this will now be done automatically electronically, increasing business efficiency.

ANA’s new digital manual will make use of voice recordings, video and other electronic training materials to share the knowledge of highly experienced employees.  These will be loaded onto the iPads, helping cabin attendants to master their work more quickly.  The airline says it will help provide customers with an even more Anshin, Attaka & Akaruku-Genki (safe, warm and cheerful) service. www.ana.co.jp

Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

No one has commented yet, why don't you start the ball rolling?

Add your comment

First Name
Email Address
Company (Not obligatory)
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.