3 OCTOBER 2011
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The use of iPads instead of traditional paper training manuals will ensure that staff will always be able to access the latest information wherever they are and cut down on printing and distribution costs for the airline. The three training manuals currently provided weigh over 2kgs, compared to the lighter and slimmer 0.7kg iPad. The traditional training manuals had to be updated and reprinted several times a year but this will now be done automatically electronically, increasing business efficiency.
ANA’s new digital manual will make use of voice recordings, video and other electronic training materials to share the knowledge of highly experienced employees. These will be loaded onto the iPads, helping cabin attendants to master their work more quickly. The airline says it will help provide customers with an even more Anshin, Attaka & Akaruku-Genki (safe, warm and cheerful) service. www.ana.co.jp
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