16 AUGUST 2010
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KLM, part of the Air France Group, is out of favour with its passengers and the EU. Under the current (some would say unfair rules) passengers are entitled to compensation from airlines for delays caused by the volcanic ash cloud earlier this year. Even Ryanair has paid. According to the rules air travellers should get hotel and meal costs reimbursed for the period they are stranded, regardless of the length of delay. KLM says it will only pay for 24 hours. Last Friday the EU threatened legal action unless the airline complies. In a statement KLM said it wanted to resolve the issue as soon as possible. www.klm.com
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