5 JULY 2010
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HEATHROW has become American Airlines’ first overseas station to offer a mobile telephone boarding pass option. Saving time and paper, customers will be able to choose to receive boarding passes electronically on their mobile phones (or smartphones). The process is simple. When customers check in for their flight using AA.com and opt to accept their boarding pass this way they will receive an email with an internet link to the boarding pass. Customers must have an active email address where their boarding pass can be sent and an internet-enabled mobile device where the 2-D barcode can be received. At the airport, customers simply scan their mobile phone when going through security (proper identification must be presented) and when boarding, just as they would a traditional paper boarding pass. Customers wishing to check bags can also use the electronic option by scanning the boarding pass on their mobile phone at American Airlines self-service machines or ticket counters. www.aa.com
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