Transport Secretary's statement

Still a member of the interim Cabinet, although not now considered a Johnson loyalist, Secretary of State for Transport Grant Shapps chose yesterday (Sunday 17 July) to publish a new Aviation Passenger Charter, developed by Government, industry, consumer and disability groups in partnership, outlining what passengers can expect if confronted with flight delays and cancellations this summer.  

The timing is designed to give passengers the confidence they deserve as they head for their summer holidays, and follows last month’s publication of the Government’s 22-point plan to help the industry minimise disruption at airports and ensure holidaymakers and travellers can enjoy their well-deserved breaks.   

The Charter will be “as a one-stop shop” so passengers know their rights for their entire journey – from booking, travelling to and through the airport, during the flight and returning to the UK. It outlines what aviation passengers can reasonably expect from airlines, travel agents, tour operators and airports, and what to do if things go wrong.

This includes advice on what to do if flights are cancelled or delayed, or if baggage goes missing, as well as guidance on how to complain if passengers feel they have been treated unfairly. The Charter will be reviewed regularly to ensure it remains as useful as possible for passengers, both over the busy summer period and beyond.

HERE ARE THE 22 POINTS

www.gov.uk/government/publications/aviation-passenger-charter

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