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20 JUNE 2022

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Article from BTNews 20 JUNE 2022

EasyJet cancellations

June looks like being something of a disaster for easyJet as it grapples with staff shortages and long delays.

Around 40 flights per day from a total of 1,700 will be affected this month.

The airline says it has made "pre-emptive cancellations" over June to avoid inconveniencing passengers with late-notice cancellations.

An easyJet spokesperson said: "We are informing customers in advance to minimize the impact on their plans and provide the option to rebook before travelling or receive a refund, and our customer service hours have been extended to support affected customers. We continue to monitor the operation closely and take action in advance as needed".

Martin Chalk, General Secretary of the British Airline Pilots’ Association, said: "[The] more notice you give a passenger the better [as] when airlines get their planning wrong, it is the staff that feel the heat of customers’ dissatisfaction. We would much prefer that airlines were upfront with their passengers because it is then easier to manage the ongoing operations. When customers are left in the cold without their service that is much harder for staff to deal with".

www.easyjet.com

www.balpa.org

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