28 FEBRUARY 2022


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Article from BTNews 28 FEBRUARY 2022

AND FINALLY: Well done Heathrow

The Editor-in-Chief had a ‘senior moment’ at Heathrow (LHR) Terminal 5 last Monday and in a rush to catch British Airways to Los Angeles.  He left his iPad at Security.

Airborne he realised his problem and a quick airborne email to LHR ‘Lost Property’ secured a speedy response.  By then its location was in the central facility operated by Bagport in T3.  It’s on the mezzanine level of the Heathrow Express Station, underneath the arrivals hall.

Back on Friday the Editor-in-Chief took the free train shuttle and straight to the well signposted ‘Lost Property’ office.  Judged a ‘high value’ item the retrieving cost was £25, but if the item is ‘low value’ the charge is £5. Children's cuddly toys are not charged and if are not found a Bagport Bear is sent.

Well done Heathrow/Bagport.  The office handles 120,000 items annually.  Uncollected items are retained for three months and disposed off to auctions and charities.


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