31 MAY 2021


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Article from BTNews 31 MAY 2021

BA 2692 to Faro

No food, and no warning, on a 2½ hour flight.

Yesterday (Sunday 30 May) a BTN regular reader took himself and his family on one of British Airways' five flights from Heathrow to Faro (Portugal) on an Airbus A320 series aircraft.  BA also had a single service from London City Airport.

They arrived at T5 by taxi at 06:45 and were airside “within minutes” having checked-in online 24hrs earlier, the procedure “tiresome due to extra formalities, but it had to be done.”  The terminal was quiet and most of the shops and eating opportunities were open, including both the Aspire and BA lounges.  

Boarding for the BA2692 from the main terminal took place in plenty of time and they found themselves on a full two-class aircraft.  “Welcome back” said the cabin crew with a reminder to watch the safety video.  “Most of you have not flown for some time”.  Our traveller tells BTN that this was his first flight since February 2020. He says, as always, a great BA crew! 

No magazines but newspapers could be downloaded. A complimentary bottle of water and a cereal bar was on offer.  No additional food was available on board and that is likely to be the same for the return.

The flight was more or less on time and with this a holiday trip no need to try the wi-fi.  Deboarding was slow, row by row, but they had arrived.  Patience was the word. At midday there was an hour's delay going through passport control with social distancing impossible....but nobody seemed minded about this aspect of the journey. Masks were worn from the moment they stepped into T5 until actually in Portugal.  

We hope to hear back during the week on Faro.  It’s the half-term school holidays.


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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

James Cagney, Currently FARO

We are booked on the 1945 BA to Heathrow Monday. No food I gather but what happens if the plane is late and we arrive after 4am and have to isolate. Do I engage a solicitor on a pro bono basis to tackle British Airways.

Jo Morrell, Bracknell

I flew to Gibraltar yesterday. No food to even buy. I gather Eastern are flying from Southampton. Smaller aircraft and free food!