Heathrow and British Airways

British Airways will be trialling new intelligent queuing technology from Qmatic, that will enable customers to virtually queue at check-in by pre-booking their slot time in advance of arriving at the airport.

Customers also travelling to Cyprus, Germany, Greece, Italy, Spain and Portugal, can now also upload their negative Covid-19 test result and other documentation directly into ba.com for verification before travel.

The queueing technology will be trialled by British Airways for three months on selected flights departing from Heathrow Terminal 5.  Clients will be sent an email before travel inviting them to book their personal check-in time.

The Qmatic system will notify them that it is their turn, allowing them to simply go to the dedicated desk and the airline’s customer service team will be able to assist. Those who have not booked a check-in slot through Qmatic, can proceed as normal, or have the option to join a virtual queue when they arrive at the airport by scanning a QR code.  

British Airways will be the first airline to trial Qmatic, which is currently used extensively in public sector, retail, healthcare and financial organisations around the world, including BP Service Stations, the Tate Modern and the Post Office in the UK to help manage the flow of customers.

Also see BA's quick test in this week's BTN.

www.heathrow.com   www.ba.com

www.qmatic.com

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