3 MAY 2021
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KLM has begun installing wi-fi technology on a number of aircraft of its Boeing 737 fleet. The first Boeing 737-800 is now equipped to offer this facility. This courtesy service allows passengers to send and receive messages via WhatsApp, Facebook Messenger, WeChat, etc, free of charge.
To achieve this, KLM has partnered with the communications company Viasat, which will supply and maintain the necessary technology. Viasat’s wi-fi equipment will be installed on a total of 18 Boeing 737-800s. The schedule calls for this installation to be completed by the end of this year.
Boet Kreiken, EVP Customer Experience, said: “KLM continues to invest in the on-board product, so that we can continue to meet our customers’ expectations and emerge from this crisis stronger than ever. On-board wi-fi is an important service that customers want to enjoy for the entire duration of their journey. KLM’s internet service is already being used extensively on our intercontinental flights. Through this partnership with Viasat, we are ensuring that our customers can be online on European flights as well.”
Internet connections are made possible by linking passenger devices directly to Viasat’s European satellite. During the flight KLM offers a choice of three internet packages: Messaging (free) plus Surf and Stream.
Those who want to use more data can pay a fee and select either Surf or Stream. Customers can choose the package that best suits their needs. Those who want to watch movies should choose Stream, while Surf offers enough data for those who just want to shop online or read news articles.
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