1 MARCH 2021

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Article from BTNews 1 MARCH 2021

Wizz and refunds

The Hungarian airline Wizz Air says that its automated refund process handles 95% of cash conversion refund requests within just a week.

Listed on the London Stock Exchange (LSE), and registered in Jersey, Wizz Air launched its automated refund process last May to deal with the unprecedented scale of cancellations resulting from the ongoing Covid-19 pandemic, with the airline having experienced a 3000% increase in refund requests in 2020 compared to 2019 levels.

The automated process means that for passengers whose flights have been cancelled, based on the option selected by the customer, Wizz Air will automatically refund 120% of the original fare in airline credit, or give passengers the option to receive a 100% cash refund to their original payment method or the chance to rebook for free. Passengers can easily request that refund, with just one click on their Wizz Air account or by following the link received via email.

Wizz Air makes the point that it always encourages travellers to book directly on its own web site so that refunds can be processed as quickly as possible. When bookings are made via online travel booking platforms, the airline is unable to directly contact the passenger about relevant refund options, as the booking owner is not the passenger but the platform via which tickets were purchased. As a result, the compensation may be delayed. Passengers who booked tickets via online travel booking platforms have no other option but to rely on the actions of the booking owner. Each online travel booking platform has different ways of handling refund requests and these are beyond Wizz Air’s influence and control.

https://wizzair.com

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