11 JANUARY 2021


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Article from BTNews 11 JANUARY 2021

BA catering changes

British Airways is to partner celebrated Michelin-starred chef Tom Kerridge, who has designed a number of gourmet food items, which include signature pies and sandwiches, to pre-purchase for the airline’s Euro Traveller (short-haul Economy) customers.  

The move marks a renewed focus on the short-haul customer experience, which also includes the completion of a full wi-fi rollout across its Airbus short-haul fleet and the ability to pre-order duty free items directly to customers’ seats through its inflight retail site.

The airline will also continue to offer complimentary refreshments in Euro Traveller on all fights comprising a bottle of water and a snack, such as a breakfast bar or crisps.

Those wishing to purchase more substantial food options, designed by Tom Kerridge, as well as other food and drink items can do so through the airline’s the new online Speedbird Café hosted on British Airways’ inflight retail website highlifeshop.

Speedbird Café will launch as a pre-order web facility, which will allow customers to customise their journey by purchasing food, drink and inflight retail items up to 12 hours before departure. It also helps the airline in its efforts to reduce onboard waste as part of its commitment to net zero emissions by 2050.

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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

franco mancassola, Honolulu HI

On short=haul flights the first meal ever served should have been the last. But to charge passengers for a messy looking sandwich is absurd. Passengers are the only asset an airline has. Look after them

Phil Fling, Paris (Stuck)

Sean Doyle should be applauded. He has the courage to put back the catering which was thrown out by his predecessor. BA is our National carrier and not a low-cost airline. But do tell us who the supplier is. Maybe it is a utility grocer and the airline does not want us to know?

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