19 OCTOBER 2020


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Article from BTNews 19 OCTOBER 2020

Airport in food initiative – A first?

It may have been done at pubs prior to the pandemic, and maybe also at other airports, but Teesside International is now offering what is calls ‘OrderNext’, an initiative for passengers to order food and refreshments in a safe Covid-secure way while waiting for their flight.

The airport explains there is no need to download any apps, all customers have to do is scan the QR code on their table, and around the terminal, with their phone’s in-built camera to instantly bring up an online menu of all the food and drink available at the airport. They can place their order, pay using a credit or debit card and relax while their order is brought directly to them.

The platform, developed by VenueNext Europe, has been introduced following the coronavirus pandemic and is crucial for ensuring that customers and staff stay safe through contactless ordering. It lets passengers using the airport place orders without the need to leave their tables, in turn reducing contact with others in line with social distancing guidelines.

Sam Jackman, Chief Development Officer at VenueNext Europe, said: “We’re excited to be implementing OrderNext technology at Teesside International Airport – prioritising customer safety and ensuring that travellers are able to enjoy their experience at the airport in an efficient way. We’ve all had to adapt our regular model of operations in light of the pandemic, but OrderNext technology is truly how we envision all businesses to operate in the future. Just like Teesside, we prioritise customer satisfaction, which is why this partnership is truly promising for us.”



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