ABTA on refunds

The travel industry trade organisation, the Association of British Travel Agents (ABTA), has published further guidance for members and customers, on holiday amendments and refunds, as the industry continues to wait for the Government to provide clarity and support from its side.

The key to the guidelines is what is called “A Refund Credit Note” which entitles customers to rebook a holiday at a future date or receive a cash refund at the expiry date of the note at the latest (if the original booking was for a package holiday). The expiry date is based on a travel company’s financial protection arrangements, which will vary by company. It also retains the financial protection that came with the original booking.  It also reiterates that Refund Credit Notes are not the same as vouchers, which do not come with financial protection.

Mark Tanzer, ABTA chief executive, says, “In the absence of any help or information from the Government, ABTA is continuing to provide guidance to help businesses affected by the COVID-19 pandemic who have not received money back from suppliers and who are not in a position to provide refunds in 14 days.

“Many other European countries have already taken action to help travel businesses while preserving consumer protection, while the UK Government continues to drag its feet”.

www.abta.com

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

David Hodges,

I am having trouble getting a refund for a package holiday to Caribbean that was cancelled last monty-the company was Business Class International based in Kent,UK and the sum is £4982 including hotel,transfers and business class flights on British Airways.Please help!