easyJet – A message from Johan

Some frustrated passengers have been publishing their annoyance at the lack of response by easyJet (and other airlines).

The Luton-based airline’s chief executive has made an electronic response.

“I wanted to write to you to let you know what's been happening at easyJet.

Over the past few weeks, we’ve been working hard to repatriate more than 45,000 customers from across Europe, and we will continue to work with governments to support the ongoing effort to get people home where needed.

However, with our number one priority being the safety and wellbeing of customers and crew, and with the travel restrictions across Europe, we took the decision to temporarily ground all of our fleet of aircraft. This means that throughout April, there will be no easyJet flights operating anywhere on our network other than for repatriation.  

If your flight is cancelled as a result of this, I am sorry. Our customer service team will be in touch to let you know how to switch to a new flight, get a voucher or be reimbursed. We are currently dealing with an unprecedented number of calls and are working hard to try and process these as quickly as we can – however, with a number of our service centres directly affected by government restrictions, it may take longer than usual and so we thank you for your patience”.

Mr Lundgren’s full email can be viewed here.

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Steve Banham, Reading/UK

Is easyJet being responsible sending out emails inviting us to book your Summer 2021 holiday now?