24 FEBRUARY 2020
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A new fleet of trains complete with fast on-board wi-fi, at-seat USB power, HD televisions and Business First carriages is due to arrive in June for the Heathrow Express service which connects the airport non-stop with Paddington Station in London.
Details were given by director Les Freer after the company was named by passengers for the fourth year in a row as the best rail service in the UK with a 96% overall satisfaction rating from 28,000 participants in the Transport Focus 2019 survey.
The result puts Heathrow Express 2% above any other operator in the country and 14% ahead of the national average. Speed and reliability were the most significant results, scoring 98% and 95% respectively.
Freer said: “We’re immensely proud to be named top in the National Rail Passenger Survey for the fourth time running.
“To be rated so highly by our customers who continue to enjoy our fast, frequent and reliable service reflects the work of our expert team to deliver industry-leading customer service.”
On the re-equipment programme, he added: “The new fleet will help us continue to deliver the same Heathrow Express experience for years to come.”
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
Alan Lathan, Frankfurt
TfL advertises one way in advance from 5.50. To travel tomorrow would cost 22.00. The big rip-off starts here!