10 FEBRUARY 2020


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Article from BTNews 10 FEBRUARY 2020

Air Europa in zone boarding test

New boarding procedures using separate zones for passengers have been introduced by Air Europa on all its scheduled flights in a move that could establish a pattern for other airlines to follow.

The carrier claims the system is more efficient, comfortable and orderly. Priority passengers including those with special needs and families with babies board first, followed by those in Economy starting at the back and moving toward the front.

Next come Business Class and Elite Plus Class passengers, followed by Elite and Priority Boarding passengers, then those with seats in the rear section of the plane followed by those sitting in rows at the front of the Economy Class cabin.

The boarding zones are indicated on all Air Europa boarding passes and on arriving at the gate passengers head to their allotted zone, which will be clearly signposted, and wait for airline staff to give boarding instructions over the PA system.

Air Europa UK director Colin Stewart, said: “All passengers will benefit from a faster and more efficient boarding experience. The new procedure significantly reduces waiting times at boarding gates, and ensures clearer access to the aircraft.”


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OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

keith robinson, Redhill UK

Airline pax used to be like sheep. Fairly obedient and content to be herded. Since the advent of LCCs they have become far more wolfish - always wanting to be first (even when all seats are allocated by boarding card). This is perpetuated by the desire to stow large cabin bags ANYWHERE on the aircraft. The chaos this causes leads to delay on boarding and settling down!

Mike Johnson,

zone boarding is not New, we used seat boarding in the 80s with Brymon have never understood why airlines today take so long to board pax.